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Returns and Refunds

2. CANCELLATION / RETURNS POLICY 

2.1 Cancellation of an order

You have the right to cancel your order any time up and including seven days after delivery. 

For a full refund, you must contact us in writing - by email or by letter, but not by telephone, within seven days, and goods must be returned unopened and in a re-saleable condition. 

You will be responsible for the original shipping costs, and the cost of returning the goods. We cannot be liable for returned goods which are lost or damaged in transit, so please ensure you use a recorded delivery service and insure the items for their value. 

A credit will appear on your credit or debit card within thirty days of our receipt of the goods. If you have paid through PayPal we will do a PayPal refund minus the postage.

2.2 What if you receive damaged goods?
Goods will be replaced if damaged during delivery. 

Provided you notify us within seven days of the receipt of the goods, we will happily reimburse any delivery costs incurred when returning damaged merchandise, and will send replacement merchandise at no cost to you. 

Please include a description of the damage along with your details requested below. Failing such notice, the goods shall be deemed to be in accordance with these terms and conditions and you will be deemed to have accepted the goods and to be liable to pay for all and any charges therefor.

2.3 How to return goods to KNiTT
Goods returned to KNiTT must be accompanied by a copy of the original receipt, order number, customer’s email address, phone number and delivery address. All goods should be sent recorded delivery, and must be insured for the full value of the contents. KNiTT cannot be responsible for lost or uninsured packages. 

When advising us of cancellation of an order, or that you received damaged goods, please email support@knitt.co.uk. You will receive an acknowledgment email with the return address. 

2.4 Cancellation by us
We reserve the right to cancel the contract between us if:
(a) we have insufficient stock to deliver the goods you have ordered
(b) we do not deliver to your area
(c) one or more goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers. 

If we do cancel the contract we will notify you by email and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.