Terms & Conditions
1. HOW TO PLACE AN ONLINE ORDER
1.1 Selecting your goods
On the product page, scroll down to select the specific product by clicking its image or name. If the product has a style associated with it, e.g. a colour, size, etc., then scroll down to select the desired individual item.
The webpage displays an appropriate message indicating whether KNiTT has items in stock or not.
Enter the number of items required, and click the “Add” button. Doing this places the items in online shopping basket. Continue to shop as you wish.
1.2 Product descriptions
All the information on KNiTT online shop website is accurate to the best of our knowledge. However, we cannot guarantee that all product descriptions are current and error free. We will correct errors as soon as they are brought to our attention. Colour names and swatches are for your convenience only. Because of the difference in which computer screens display colours, the colour that you see may not match the actual colour of the yarn. If a product you have ordered is not as described, you may cancel your order and return the Goods to us in an unused re-saleable condition for a refund.
We do not accept returns of any yarns that are discontinued or have been bought on sale.
1.3 Viewing your shopping basket
The contents of your basket are listed on the left-hand side of the page. Shoppers outside the UK can change the currency in which shop prices and the value of their basket is displayed to their home currency. However, please note that such displayed prices are indicative only, and may not equal the actual costs that are billed by your bank or card company when it converts the base UK sterling amounts to your home currency.
When you have finished shopping, click the “View and Checkout” button.
On the basket page, you have the option of saving the basket until the next time you visit the shop, amending quantities or deleting items altogether.
When you are happy that the basket contains the items you wish to purchase, simply click the “checkout” button.
1.4 Checking out
First you need to confirm your delivery address.
Please note that the delivery address of your first purchase must be the same as that which you registered with the online shop and also the same as the invoice address of the payment card you intend to use. This measure is to safeguard the security of our customers and to deter the fraudulent use of payment cards. For your second, or subsequent, purchase, you may specify an alternative delivery address if you wish.
1.5 Our delivery service
We ship Domestically and Worldwide with Royal Mail and Hermes. Our shipping rates are based on the weight of your order.
We ship Monday - Saturday (except Bank Holidays).
We do our very best to post your goodies as soon as possible - usually the same day. You will receive an automated shipping confirmation e-mail as soon as your order leaves us.
Any orders which can be mailed in an envelope (e.g. knitting needles and/or individual patterns) are sent 1st Class. All "parcel" orders are sent using Royal Mail 2nd Class or Hermes Standard.
|Knitting Needles & Patterns up to 100g||£2.25||-|
|Orders up to 1kg||-||£ 2.85|
|Orders 1.001kg - 2kg||3.00|
|Orders 2.001 - 5kg||9.95|
|Free on orders £35 and more||n/a||n/a|
Hermes don't require a signature on delivery, and you will be emailed the tracking number. They will attempt to delivery your parcel on 3 occasions. You are able to allocate a safe place to leave your parcel if you aren't around to accept delivery (e.g. with a neighbour or in secure place on your property).
Orders sent 2nd Class usually take 2-3 working days to arrive.
If you're desperate to have your stuff sooner contact us for a quote for next day delivery.
*Free Shipping for Domestic Orders over £35, weighing under 2kg.
All international orders are sent via Airmail and charges are based upon the weight of your order.
Where available, International customers may pay extra to add tracking to their order which also includes compensation up to £250 for loss. We would highly recommend this upgrade so that you can track your package. Prices will be shown at Check Out.
|Orders up to 250g||£3.95|
|Orders 251g - 500g||£4.95|
|Orders 501g - 1kg||£6.95|
|Orders 1.001kg - 1.5kg||£8.95|
|Orders 1.501kg - 2kg||£10.95|
Europe: orders usually arrive within 5 - 10 working days
REST OF THE WORLD
|Orders up to 250g||£4.95|
|Orders 251g - 500g||£6.95|
|Orders 501g - 1kg||£10.95|
|Orders 1.001kg - 1.5kg||£14.95|
|Orders 1.501kg - 2kg||£16.95|
US & Canada: orders usually arrive within 10 working days
Australia, New Zealand, Asia: orders usually take 2 - 4 weeks to arrive
We reserve the right to withhold delivery to any particular place or location at our sole discretion.
The risk in delivery of the goods passes to you on the commencement of supply or transportation to you or, where you will not accept supply on the date of delivery, to temporary storage arranged by us or the postal / courier service making the delivery.
1.6 Making payments & card security
Next, you will be asked to provide your payment details.
We accept all Visa and Mastercard credit and debit cards, or you can use PayPal.
Your order is accepted once payment is received. You will receive a confirmation of your order by email.
In the case of orders made by customers resident outside the European Union (EU) and delivering to an address outside the EU, then VAT will be removed from the cost of goods. For all other orders, prices include VAT as required by UK law. The cost of carriage is inclusive of VAT irrespective of the address of the customer or the delivery address.
1.8 What happens if goods are out of stock?
In the event that we do not have enough stock to complete your order, we will email or phone you to advise. You may wish to have your requested items back-ordered at that point, take part delivery or cancel the order. Please note that it can take between 10 and 28 days to re-stock from some of KNiTT overseas suppliers.
2. CANCELLATION / RETURNS POLICY
2.1 Cancellation of an order
You have the right to cancel your order any time up and including seven days after delivery.
For a full refund, you must contact us in writing - by email or by letter, but not by telephone, within seven days, and goods must be returned unopened and in a re-saleable condition.
You will be responsible for the original shipping costs, and the cost of returning the goods. We cannot be liable for returned goods which are lost or damaged in transit, so please ensure you use a recorded delivery service and insure the items for their value.
A credit will appear on your credit or debit card within thirty days of our receipt of the goods. If you have paid through PayPal we will do a PayPal refund minus the postage.
2.2 What if you receive damaged goods?
Goods will be replaced if damaged during delivery.
Provided you notify us within seven days of the receipt of the goods, we will happily reimburse any delivery costs incurred when returning damaged merchandise, and will send replacement merchandise at no cost to you.
Please include a description of the damage along with your details requested below. Failing such notice, the goods shall be deemed to be in accordance with these terms and conditions and you will be deemed to have accepted the goods and to be liable to pay for all and any charges therefor.
2.3 How to return goods to KNiTT
Goods returned to KNiTT must be accompanied by a copy of the original receipt, order number, customer’s email address, phone number and delivery address. All goods should be sent recorded delivery, and must be insured for the full value of the contents. KNiTT cannot be responsible for lost or uninsured packages.
When advising us of cancellation of an order, or that you received damaged goods, please email firstname.lastname@example.org. You will receive an acknowledgment email with the return address.
2.4 Cancellation by us
We reserve the right to cancel the contract between us if:
(a) we have insufficient stock to deliver the goods you have ordered
(b) we do not deliver to your area
(c) one or more goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
If we do cancel the contract we will notify you by email and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
We do not disclose customer information to any third parties. Registered customers will be emailed by KNiTT from time to time, with news about the shop unless they opt out of this service.
Our liability to you in contract law or in tort or otherwise howsoever arising in relation to these terms and conditions is limited to our charges for the goods. We will not be liable to you for any loss or destruction of the goods, temporary or otherwise, which occurs following use or application of the goods except and to the extent that it is caused by the wilful default of one of our employees. Although we will endeavour to ensure that the goods are safe to use, we will not, except insofar as it cannot exclude its liability for death or personal injury caused by its negligence, be liable for any damage (physical or otherwise), loss or expense caused either directly or indirectly by use.
We will not liable for any breach of these terms and conditions caused by matters beyond our reasonable control including acts of God, fire, lightning, explosion, war, disorder, flood, industrial disputes (whether or not involving our employees), weather of exceptional severity or acts of local or central government or other authorities.
We reserve the right not to sell to any prospective customer at our sole discretion.
5. ENTIRE AGREEMENT
These terms and conditions constitute the entire agreement between the parties on the subject matter contained herein and supersedes all representations, communications and prior agreements between the parties in that regard. Each party acknowledges that upon entering into this Contract it does not rely and has not relied on any representation (whether negligent or innocent), statement or warranty made or agreed to by any person (whether a party to this Contract or not) except those expressly referred to in this Contract. The only remedy available in respect of any misrepresentation or untrue statement made to either party shall be a claim for damages for breach of contract under this Contract. This clause shall not apply to any statement, representation or warranty made fraudulently, or to any provision of this Contract which was induced by fraud for which the remedies available shall be those available under the law governing this Contract.
6. THIRD-PARTY RIGHTS
A person who is not a party to this Contract has no rights under the Contracts (Rights of Third Parties) Act of 1999 to enforce any term of this Contract, but this does not affect any other right or remedy of a third party.
7. SERVICE OF NOTICES
Any written notice required by this Contract should be sent to the address of the intended recipient shown overleaf. Notices can be sent by hand or by post.
8. GOVERNING LAW AND JURISDICTION
This Contract and any relevant interaction between the parties shall be governed by and construed in accordance with the laws of England and Wales and both parties agree to submit to the non-exclusive jurisdiction of the courts of England and Wales in relation to any claim, dispute or difference which may arise hereunder or in relation to any relevant interaction between the parties prior to this Contract.
In these terms and conditions the following words shall have the meanings given in this section:
“Contract” means either (a) the set of web pages completed by the customer, which provide details of goods required, customer delivery address, payment card details, etc, and which incorporate the terms and conditions set out herein, and is concluded by us despatching the goods to you, or (b) if the order is taken on the telephone, the contract is concluded by us despatching the goods to you;
“'Goods” means any goods and/or material supplied by us to you and available for sale on this website or at our shop.
“KNiTT”, “Us” or “We” means KNiTT Ltd registered office address Kemp House, 160 City rd, London, EC1V 2NX.
“'Rights” means all copyright, design rights (whether registered or unregistered), patents, rights in trade marks (whether registered or unregistered), database rights or other intellectual property rights in this website and the goods, for the full term of those rights, worldwide.
“'You” means the person, firm or company placing the order in the terms set out herein.