At KNITT we always aim to dispatch your orders quickly - same or next day. We then rely on Royal Mail and others to actually deliver your package safely and quickly to you.
Royal Mail are struggling with the volume of parcels being posted across the UK, so please allow 10 working days for delivery after we have posted your parcel. (This time limit is imposed by Royal Mail, not ourselves.)
Royal Mail 24 - Most orders are despatched the same day, though during extremely busy periods, it may take an extra day or so to despatch your order. Royal Mail 1st class post is not a guaranteed next day service, though most orders do arrive next day, or within a couple of days. However, please allow 10 working days for delivery (this is a time limit imposed by Royal Mail, not ourselves). Please note that these orders can be sent to all postcodes in the UK (which includes Northern Ireland).
We recommend ordering as soon as possible for pre-Christmas UK Royal Mail 1st Class delivery, or by 14/12/2020 at the very latest. Please note that we are not able to guarantee pre-Christmas delivery due to the current pandemic and the extra demand on Royal Mail.
Royal Mail International (tracked):Most international orders are sent via Royal Mail. The maximum permitted weight per package is 2kg (including packaging), so if your order weighs more than 2kg, you will be charged for two packages. If your order weighs more than 4kg, you will be charged for three packages, and so on. Packaging adds around 10% to the weight of the goods, so please allow for this when calculating the weight of your package. We do not make a profit from our postage charges – they simply reflect what Royal Mail charge us. Orders are usually delivered within 7-14 working days, though can sometimes take longer. Due to the current situation, we are having to ask customers to wait for 5 weeks before we class a parcel as missing, as we have found that parcels are arriving during this timeframe. Regrettably, we have no control over how long the international postal system will take to deliver your order.
We are unfortunately not able to make any guarantees regarding pre-Christmas international delivery by Royal Mail International, due to the current pandemic.
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